Shipping Policy – quentingriffiths.com

Thank you for shopping at quentingriffiths.com. We understand that receiving your order in a timely and secure manner is important to you. This shipping policy outlines everything you need to know about how we process, handle, and deliver your purchases. Please read it carefully before placing an order. Note that while the products we sell are originally from quentingriffiths.com, our shipping operations are managed independently to ensure quality and reliability.

Order Processing

Once you place an order on quentingriffiths.com, we begin preparing it for shipment. All orders go through a verification and packing process to ensure accuracy. We take care to inspect each item before it leaves our facility. During busy periods such as new collection launches or seasonal sales, processing may take slightly longer than usual. You will receive a confirmation email once your order has been successfully processed and handed over to the shipping carrier.

We do not process or ship orders on certain public holidays. If you place an order on a weekend or holiday, processing will begin on the next business day.

Shipping Destinations

quentingriffiths.com currently ships to a wide range of countries and regions. When you proceed to checkout, the website will automatically display whether your shipping address is within our serviceable areas. If your location is not listed, we regret that we cannot fulfil the order at this time. We are continuously reviewing and expanding our shipping destinations, so please check back periodically if your country is not currently available.

Shipping Carriers

We partner with reputable, fully trackable shipping carriers to deliver your orders safely. The specific carrier used for your order may depend on your location, the size and weight of the package, and other logistical factors. Regardless of which carrier we assign, you will receive a tracking number once your order has been dispatched. You can use this tracking number to monitor your parcel’s journey in real time.

Shipping Methods

We offer different shipping methods to give you flexibility. The available methods will be displayed at checkout based on your delivery address. Generally speaking, options may include standard shipping and express shipping. Each method has different characteristics in terms of delivery speed and handling priority. Express shipping orders are prioritised during the packing and dispatch stages.

Please note that express shipping refers to faster transit once the carrier has received the package, but it does not bypass the standard order processing time described above.

Tracking Your Order

As soon as your order is dispatched from our facility, we will send you a shipping confirmation email containing a unique tracking number and a link to the carrier’s tracking portal. Some carriers may take a few hours to update their tracking information after dispatch. If your tracking number does not show any information immediately, please allow a short period and check again.

If you have not received your tracking information within the expected timeframe, please first check your email’s spam or junk folder. If it is not there, you may contact us using the help form on quentingriffiths.com. For security reasons, we do not publish direct contact details here, but our support team is accessible through the website.

Customs, Duties, and Taxes

For international orders, your package may be subject to customs inspection, import duties, taxes, or other fees levied by the destination country. These charges are not included in the price you pay on quentingriffiths.com. You, as the customer, are solely responsible for any such fees. Customs policies vary widely by country, so we encourage you to contact your local customs office for more information before placing an order.

Please be aware that we are not able to control or predict any customs delays. The shipping time estimates do not include time spent in customs clearance.

Undeliverable Packages

Occasionally, a package may be returned to us as undeliverable. This can happen for several reasons, including an incorrect or incomplete shipping address provided by the customer, multiple failed delivery attempts by the carrier, or refusal to pay customs duties. If a package is returned to us due to an incorrect address or failed delivery, we will contact you using the email address associated with your order to arrange reshipment. Additional charges may apply for reshipping.

To avoid these situations, please double-check your shipping address carefully before confirming your order. We are not able to modify the shipping address after an order has been processed.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to you. If you believe your package has been stolen or lost after delivery, please contact the carrier directly using your tracking information. We will assist you where possible by providing proof of dispatch and delivery confirmation, but we are not responsible for theft or loss that occurs after successful delivery.

If your package is confirmed lost in transit by the carrier before delivery, please notify us through the help form on quentingriffiths.com. We will work with the carrier to investigate and, where appropriate, arrange a resolution.

Split Shipments

If you order multiple items, they may sometimes be shipped separately. This can occur if items are stored in different locations or if one item is ready before another. You will receive separate tracking information for each shipment. You will not be charged any additional fees for split shipments beyond the shipping costs shown at checkout.

Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, or composition. For example, some large accessories or items containing restricted materials may not be eligible for international shipping. Any such restrictions will be clearly noted on the product page before you add the item to your cart.

Changes to This Shipping Policy

We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically, especially before making a purchase.

Questions About Shipping

If you have any questions regarding shipping that are not answered here, please visit quentingriffiths.com and use the help or contact form on our website. Our customer service team will be happy to assist you.

Thank you for choosing quentingriffiths.com. We truly appreciate your business.